Case Study: Hallmark Cards achieves 1,000 annual man-hours saved and improved PMO visibility with Planview Projectplace

Hallmark Cards Saves 1,000 Man Hours a Year by Streamlining PMO Projects and Agile

Hallmark Cards, a 28,000‑employee company headquartered in Kansas City, tasked its 15‑person PMO with consolidating project collaboration and improving visibility. The team struggled with disparate tools, rogue implementations, sticky‑note boards, and heavy spreadsheet/email use — all while needing a secure, cloud‑based solution for remote and onsite teams — and selected Planview ProjectPlace to address these challenges.

Planview ProjectPlace digitized Hallmark’s story maps and Kanban boards, creating a single, secure workspace with mobile access, checklists, and linked communications; the PMO also moved resource requests, onboarding/offboarding, and SOPs into the tool. The switch cut PMO meeting time from one hour to 30 minutes, saved approximately 1,000 man‑hours per year across the PMO, reduced emails and spreadsheets, and expanded collaboration from the initial groups to six additional teams.

Hallmark Cards

Dawn Acosta

PMO Consultant