Case Study: ABB Sweden achieves faster incident resolution and secure crisis communication with Planview ProjectPlace

ABB Sweden uses Projectplace as a social hub and nerve centre for crisis communication

ABB, a leading supplier of power transmission and industrial automation with thousands of employees in Sweden, faced high‑stakes IT outages that can halt production and cost millions of Swedish kronor. To maintain crisis communication independently of the corporate network and keep diverse internal and external responders coordinated, ABB adopted Planview ProjectPlace to underpin its ABB Incident Work Place (IWP) — a secure, simple shared workspace accessible on PCs, Macs, tablets and smartphones.

Built on Planview ProjectPlace, IWP treats each incident as a separate project with low start‑up complexity and controlled access for roughly 10 core crisis members (and over 30 including external specialists). The solution enables secure document sharing, real‑time coordination and cross‑platform access, speeding incident resolution and thus reducing costly production downtime — protecting ABB from losses that can amount to millions of Swedish kronor, even if exact ROI varies by incident.

ABB

Mats Granström

IS Information Manager