Case Study: Leading Building Products Manufacturer achieves 90%+ carrier compliance and a customer-centric supply chain with project44

Why a Manufacturer Turned to Visibility to Create a Customer-Centric Supply Chain

Leading Building Products Manufacturer, a $23 billion global maker of HVAC, fire, and security products, faced rising e-commerce-driven customer expectations for real-time shipment visibility, predictable deliveries, self-service access, and flexible order quantities. The company struggled with disparate systems, siloed data, complex multimodal transportation, inventory constraints, and limited supplier flexibility, so it turned to project44 for an advanced transportation visibility solution.

project44 collected, cleansed, and normalized carrier data and enabled a customer self-service portal, helping the manufacturer shift from transactional to strategic transportation while improving communication and operational capabilities. The results were rapid and measurable: carrier compliance rose from 40% to more than 90% within 45 days, and the company saw better customer experience, higher OTIF rates, improved demand planning and carrier relationships, then expanded project44 visibility to additional modes and regions.