Case Study: Readerlink achieves granular item-level visibility and 200 man-hours/week savings with project44's Advanced Visibility Platform

How Readerlink Used project44 to Power Business Intelligence

ReaderLink, the largest book distributor in the United States, ships to over 70,000 stores and must meet strict On Time In Full (OTIF) requirements to get titles on display for release dates. They needed item-level visibility to answer detailed ETA and disruption questions for customers, distribution centers, and internal stakeholders—a process that was consuming about 200 man‑hours per week. ReaderLink turned to project44 and its Advanced Visibility Platform to address this challenge.

Using project44’s Advanced Visibility Platform to feed a custom business intelligence tool, ReaderLink gained high-fidelity shipment, line‑item, and store‑level data that enables rapid, accurate ETAs and disruption notifications. The solution freed roughly 200 man‑hours per week (equivalent to the salaries of six full‑time employees), improved customer satisfaction through better on‑time delivery communications, and delivered measurable operational cost savings.

ReaderLink