Case Study: Dedicated Systems, Inc. achieves streamlined operations and stronger customer relationships with project44

How Dedicated Systems Improved Operations and Relationships with project44

Dedicated Systems Inc, a family-owned mid-size carrier in Green Bay, faced growing operational strain from constant customer check calls requesting real-time load locations. Dispatchers were spending up to five minutes per call pulling tracking updates, which diverted time from routing and driver support, so Dedicated Systems Inc sought a tracking and communication solution from project44 (via the project44 Carrier Network and ELD integration).

Dedicated Systems Inc integrated with project44 through their ELD provider, enabling automatic GPS-based ETAs to be shared with customers while preserving data privacy and limiting tracking to active shipments. The quick onboarding with project44’s ELD partners eliminated the need for driver cell-phone checks, reduced check calls, saved dispatchers time (previously up to five minutes per call), and strengthened customer relationships by streamlining communication and allowing dispatchers to focus on finding the best loads.

Dedicated Systems Inc

Scott Conklin

Director of Operations and Safety Manager