Case Study: Helix Sleep achieves operational efficiency and growth with project44

Helix Sleep achieves operational efficiency and accelerates growth with project44

Helix Sleep, an innovative eCommerce retailer of sleep and home goods brands, wanted to improve the customer experience around order tracking and reduce the burden on its support team. Before working with project44, customers had to go back to the Helix website, find their tracking info, and then enter it on carrier sites, creating a slow and fragmented process.

In 2019, Helix Sleep implemented project44’s Last Mile Resolution and Consumer Visibility solutions to create a single source of truth for shipment data and provide branded tracking and automated customer alerts. With project44, Helix cut time to investigate wayward shipments by 85%, achieved a 72% view rate on alert notifications, a 68% email open rate, and doubled SMS opt-ins, while also generating additional revenue through improved customer engagement and cross-sell opportunities.

Helix Sleep

Ben Messick

Director of Operations