Case Study: LSS achieves a clearer operating model and stronger leadership culture with Project One

LSS clarifies leadership and reduces owner dependence with Project One

Logistical Support Services (LSS), a UK-based SME in high-security defence logistics, faced internal strain as its rapid revenue growth outpaced its operational structures. The family-run business needed to align its leadership, clarify accountabilities, and build a resilient foundation for sustainable expansion. LSS engaged Project One for its business transformation and operations consulting services to address these challenges and enable a culture shift.

Project One co-created a strategic vision and a high-level operating model with LSS, clarifying director accountabilities and separating front and back office functions to reduce single points of failure. They introduced practical management routines and designed an implementation plan with adoption tracking. As a result, LSS now has a clear operating model and visible cultural shift; leaders have gained confidence and the language to manage performance, and recruitment for critical roles like Head of Operations is underway. Project One delivered a more resilient and predictable operation for the customer.

LSS