Case Study: a leading airline achieves a scalable agile operating model with Project One

Leading Airline grows IT delivery capacity by 50% with Project One

The customer, a leading airline, faced significant challenges in its IT delivery organization following the COVID-19 pandemic, including a loss of capability, legacy ways of working, and high resistance to a new Target Operating Model. With a change portfolio valued at over £100m, the airline needed to scale its operations to support a post-pandemic growth agenda. Project One was engaged to provide interim Product Managers to help lead this operating model transformation.

Project One deployed a team of interim Product Managers who embedded themselves within the organization to land the new operating model, define delivery portfolios, and provide interim line management and coaching. The team successfully transitioned all members to new roles, gained executive support to grow the function by over 50%, and initiated recruitment for permanent leadership. As a result, Project One helped the customer fully adopt scaled agile ways of working, significantly increasing business confidence in IT delivery and improving the relationship between business and delivery teams.