Case Study: Harrods drives omni-channel digital transformation with Project One

Harrods speeds digital transformation with Project One in weeks

The luxury retailer Harrods faced the challenge of expanding its e-commerce operations to meet the needs of its global customer base and achieve a true omni-channel presence. To reinforce this digital transformation programme, Harrods enlisted vendor Project One to provide additional programme leadership for scoping, shaping, and mobilizing the integrated business and IT transformation.

Project One implemented a new programme structure with clear governance forums and managed key vendors to drive the delivery. The solution successfully broke down traditional silos within Harrods through constant communication and established new project management standards. As a result, Project One helped get the programme shaped and under control, providing weekly updates on progress and ensuring clear ownership and accountability across all work streams.

Harrods