Case Study: a leading global airline streamlines cabin crew digital experience with Project One

a leading global airline prioritises 27 crew app requirements and secures £1.39M with Project One

A leading global airline faced challenges with fragmented digital tools and a lack of governance, which hindered its cabin crew's operational efficiency and experience. With over 166 competing requirements, the airline engaged Project One to lead a structured discovery and prioritization process to develop a cohesive digital transformation strategy.

Project One conducted extensive stakeholder research to refine the requirements and assess their technical feasibility. They developed a prioritized roadmap and a business case proposal for £1.39M in funding, establishing a new governance model for sustained transformation. As a result, the airline achieved cross-functional alignment and secured investment for high-impact solutions, setting a strong foundation for a modernized crew experience.