Case Study: a 10-year-old, founder-led UK medical publisher improves commercial success and culture with Project One

10-year-old, Founder-led UK Medical Publisher drives 6-month transformation with Project One

The customer, a 10-year-old, founder-led UK medical publisher, faced significant challenges after its acquisition by a US private equity-backed group. Rapid growth and integration led to conflicting systems, high attrition, and a culture lacking direction and accountability. Without a shift in focus from its print-based model to a data-driven digital one, the business was at risk of failing. Project One was engaged to help create a shared set of goals and transform the culture.

Project One worked with leadership to develop a vision, strategic goals, and a target operating model. They conducted change leadership workshops, built operational governance, and ran listening sessions with all teams. In parallel, they began delivering transformation stages, including new capabilities, software migrations, and process redesign. As a result, Project One provided crucial clarity and direction, making significant progress in shifting the culture to one of accountability and customer centricity while driving the change leadership roadmap.