Case Study: Texas Health and Human Services achieves 50% productivity improvement with ProjectManager

The Texas Health and Human Services Commission Uses ProjectManager to Manage Day-To-Day Work

The Texas Health and Human Services Commission, which sets Medicaid and Medicare service rates across hospitals, acute care and long‑term services in Texas, was managing more than 130 complex projects a year with six to ten project managers. Relying on Excel and other legacy tools left them without proper project governance, limited stakeholder communication, and poor support for hybrid workflows.

They implemented ProjectManager for its ease of use, hybrid-ready views (Gantt, Sheet), real‑time reporting, import/export and SharePoint integration, and strong customer support. The tool streamlined onboarding and workload management, improved work quality and productivity by 50%, increased task- and project-level visibility, and helped bridge dispersed teams while benefiting from ongoing product updates.

Texas Health and Human Services

Stacy Kerns

Operations Manager