Case Study: Pepperdine University achieves streamlined global IT operations and real-time project visibility with ProjectManager

Managing a Global University IT Network

Pepperdine University, a small Christian university with multiple campuses worldwide serving nearly 12,000 students, faced the challenge of managing a complex, global IT environment—WAN and WiFi maintenance, cloud vendor coordination and constant rapid-response “keeping the lights on” work—while also delivering multi-year integrations and providing visibility to leadership and clients. With a 90‑person IT department and many external vendors, traditional tools like Google proved inadequate for consistent reporting and project oversight.

The IT team adopted ProjectManager.com, using portfolio views, dashboards and weekly timesheets to give leaders a bird’s‑eye view and the ability to drill into individual projects while controlling user access. Over three years they tracked 250+ projects, improved early detection of issues, streamlined reporting and collaboration, and successfully completed major initiatives such as a three‑year CRM integration and a Google integration project.

Pepperdine University

Rita Schnepp

Director, Project Management Office, IT