Case Study: City of St. Charles achieves real-time public transparency for municipal projects with ProjectManager

Better Visibility for Urban Engineering Project and for the Citizens, Too

The City of St. Charles Department of Public Works needed a reliable way to manage a wide range of municipal projects—from storm sewer work to public improvements—and to share progress transparently with residents and more than 50 contractors and vendors. The challenge was providing real-time visibility into project status so citizens could see how taxpayer dollars were being spent and internal teams could coordinate effectively.

St. Charles implemented ProjectManager.com to publish dashboards and reports directly on the city website and to push project access out to contractors. The platform’s ease of use enabled better collaboration, real-time updates, and greater public accountability, giving residents and officials a clearer, up-to-date view of project progress.

City of St. Charles

Jerry Hurlbert

Director of Public Works