Case Study: Allegiance achieves real-time project control and improved profitability with ProjectManager.com

Allegiance Serves Its Clients Better With Technology

Allegiance provides customer experience software and research that lets clients see, sense and respond to customers in real time. Their challenge was keeping their technology powerful but simple for users while coordinating complex internal work across implementation and support teams, tracking client versus administrative effort, and maintaining clear project lifecycles.

They adopted ProjectManager.com to centralize planning and tracking: timecard tracking distinguishes billable from admin hours, templates speed repeatable work, and cloud-based plans allow real-time updates and client visibility. The result was smoother project delivery, easier client interfacing, and granular profitability insight down to the task level.

Allegiance

Josh Skinner

Director of Implementation Services and Support