Case Study: Ulster County, New York achieves audit-ready accountability and real-time project visibility with Project Insight

Ulster County, New York - Customer Case Study

Ulster County, New York’s IT department was relying on error-prone Excel spreadsheets for project schedules and time tracking, which led to outdated plans, no clear visibility into overall project status or resource workloads, and left the team unprepared for audits. Searching for a combined project-management and help-desk solution, they needed a way to centralize communication and get real-time insight into who was working on what.

They implemented Project Insight (integrated with Zendesk) for its familiar scheduling engine, strong vendor support, and immediate usability. The result was accurate, real-time project and workload visibility, customizable reporting and time tracking, improved prioritization during a tight budget environment, and an audit-ready, accountable IT operation.

Ulster County, New York