Case Study: a leading telecommunications company boosts productivity by 20% with ProHance

Top Telecommunications Company Shared Services Centres Improve Productivity by 20%

A leading telecommunications company was struggling with significant productivity loss across its global shared services centers. With a 44% gap between planned and actual productive hours, operations leaders lacked visibility into how employees were spending their time. They partnered with ProHance to implement its workforce analytics solution to gain insight into employee activities and identify inefficiencies.

ProHance was deployed for 6,000 employees across multiple international locations. The solution categorized activities into productive, non-productive, and neutral buckets, providing the clarity needed to eliminate non-critical work. Through this analytics-driven approach and change management, ProHance helped the company achieve a 20% increase in productivity, resulting in potential savings of £6 million.