Case Study: an IT Service Provider achieves a 10% increase in productive hours with ProHance

Smart Notifications to Improve Productive Hours for an IT Service Provider

The customer, an IT service provider, was struggling with a lack of uniformity in how productive hours were calculated and reported. For over 100 project managers, manually configuring these reports was difficult and time-consuming, leading to confusion. They needed an automated solution from ProHance to deliver scheduled, customized notifications to ensure consistent tracking.

ProHance implemented its smart notification feature to automate daily, weekly, and monthly email reports for individuals and managers using its Work Time Module. This solution provided clear, customized metrics and comparisons to previous periods, saving considerable time and eliminating manual configuration. As a result, ProHance helped the IT service provider achieve a 10% increase in productive hours for its teams over five months.