Case Study: Omega Healthcare standardizes operations and improves workforce visibility with ProHance

Omega Healthcare works with ProHance to standardize

Omega Healthcare, a major provider of healthcare business process outsourcing services, faced challenges in managing productivity and standardizing operations across its 26,000 employees in a distributed work environment. The company lacked a standard mechanism to measure employee engagement, track work-from-home output, and enable data-driven strategic decisions. To address this, they partnered with the vendor ProHance.

Omega Healthcare implemented the ProHance workforce analytics platform to gain real-time insights into employee productivity and application usage. The solution provided actionable data for managers, eliminated the need for manual tracking, and helped standardize operations across the organization. As a result, ProHance enabled the accurate measurement of performance for employees at their workstations and provided transparency into work patterns to better correlate effort with output.

Omega Healthcare