Case Study: a leading healthcare provider saves $60K and boosts productivity with ProHance

Leading Healthcare Provider Productivity Over 4 Months

A leading healthcare provider with 150 FTEs faced significant challenges in its revenue cycle operations, including persistent backlogs, high overtime costs, and low employee morale. Leadership struggled with meeting SLAs while managers had limited visibility into staff utilization and productivity. To address this, the organization partnered with ProHance to implement its automated workforce management solution.

Using ProHance's analytics and work output modules, the customer gained multi-dimensional visibility into operations, identified skill gaps, and optimized break patterns. The solution delivered substantial results, including $60k in annualized savings and a 6% increase in productive time over four months. ProHance helped achieve a 20% increase in productivity per hour and a 43% reduction in users not meeting targets, significantly boosting both efficiency and employee morale.