Case Study: a large IT firm boosts productivity and saves $621K with ProHance

Large it firm Saves $621k within 5 Months of deployment - Productivity increased by 23%

The customer, a large IT firm, was struggling with significant operational inefficiencies across its 2000-person digital services team. Key challenges included an inability to track actual versus estimated time for project tickets, poor workload distribution leading to underutilized and overworked resources, and a lack of visibility into how productive time was being spent. This resulted in missed deliverables for a major account and an urgent need to optimize workforce performance and capacity.

ProHance was implemented to provide deep analytics and operational visibility. The solution integrated with JIRA to deliver real-time dashboards for managers, custom reports for better workload distribution, and detailed tracking of productive time. As a result, the large IT firm achieved a 23% productivity improvement and identified hidden capacity equivalent to 41 FTEs, leading to $621K in cost savings within just five months of ProHance's deployment.