Case Study: a digital operations company cuts vendor headcount by 43% with ProHance

How ProHance Drove 43% Reduction in Vendor Headcount While Increasing Productivity

A digital operations company faced significant challenges in managing its vendor relationships, including an inability to verify vendor productivity, track manpower utilization, and ensure billing accuracy. Relying on vendor-provided data for its FTE-based billing model led to concerns over inefficiency and potential overcharging. To overcome these issues, the company partnered with ProHance.

By implementing ProHance’s Work Time and Advance Analytics Modules, the company gained independent oversight of vendor operations through user-friendly dashboards and automated reporting. This solution provided verified data on productive hours, which streamlined billing and improved compliance. ProHance helped the company achieve a 43% reduction in vendor headcount, consolidate its vendor partners from four to two, and add 24 minutes of productive time per day.