Case Study: Episource boosts productivity and work-life balance with ProHance

Episource Replaces Leaderdriven Work Culture and Fosters Self-driven Culture

Episource, a provider of risk adjustment and quality solutions, faced challenges in understanding team engagement and workload distribution across its 2800+ member team in India. They needed deeper insights to eliminate overwork and underutilization, improve employee work-life balance, and foster a more self-driven performance culture. To address this, they partnered with vendor ProHance and implemented its enterprise workforce analytics solution.

The ProHance solution provided real-time, actionable intelligence into operations, enabling managers to see productive time versus idle time. This fostered greater self-awareness and accountability among teams. Following the ProHance implementation, Episource saw an 8% increase in productive hours, equating to an additional 30 minutes of productive time per user per day, while also enhancing overall employee engagement and operational efficiency.

Episource

Angshuman

VP Operations