Case Study: Catapult improves workforce productivity and turnaround time with ProHance

Catapult - Customer Case Study

Catapult, a global provider of technology-enabled solutions for the freight industry, faced the challenge of gaining visibility into its large, distributed workforce. They needed to make data-driven decisions to control costs and improve service quality by measuring key operational metrics, reducing idle time, and encouraging better work-life balance for employees. To address this, they turned to the vendor ProHance and its cloud-based workforce analytics solution.

ProHance was deployed across offices in the Philippines and India, providing managers and employees with transparency and analytics on work patterns. The implementation delivered significant results, including a 10% improvement in healthy workday utilization within three months. Most notably, ProHance helped Catapult reduce average idle time from 39 minutes to 24.6 minutes, a 37% scope for improvement that led to a better customer experience and reduced project turnaround time.

Catapult

Gopipati DK

Country Manager, Philippines & Director Strategic Initiatives