Case Study: British Multinational Grocery and General Merchandise Retailer improves operational efficiency with ProHance

British Multinational Grocery and General Merchandise Retailer - Customer Case Study

The British multinational grocery and general merchandise retailer, with a global workforce of 450,000, faced the challenge of measuring productivity and optimizing operations within its global business services arm. To address this, the organization leveraged ProHance, a comprehensive cloud-based workforce analytics solution, as a strategic tool to gain insights and drive efficiency.

ProHance provided automated time tracking and real-time data analytics, enabling the retailer to significantly improve its operational metrics. The solution led to a 15% improvement in productive occupancy time, meeting a 92% target, and allowed for optimized resource allocation and capacity planning. Using ProHance's insights, the company identified underutilized teams for multi-project work, enhanced process optimization, and took corrective actions on non-productive activities, resulting in a substantial boost to overall productivity and informed business decision-making.