Case Study: ACP Billing Services achieves 19% improvement in productive time with ProHance

ACP Billing Shows 19% Improvement In Productive Time Through ProHance In Less Than 6 Months

ACP Billing Services, a medical billing and coding company, faced a challenge in gaining continuous visibility into work performance across its US and India offices, especially while management was traveling. They needed to better understand employee work styles to manage overtime and improve overall time efficiency and productivity.

To address this, ProHance deployed its cloud-based workforce analytics solution. The implementation included user-friendly dashboards, real-time alerts, and quarterly advisory reports from ProHance's value engineering team. This solution provided clear visibility into performance gaps and time leakages. As a result, ACP Billing achieved a 19% improvement in productive time in less than six months, along with better resource utilization and greater operational control.

ACP Billing Services

Charlin Anthony

President & CEO