Case Study: a leading BPM company achieves $18M annualized savings with ProHance

$18M Annualized Savings for a Leading BPM with 25% Increase in Productive Time

The customer, a leading business process management company, sought to overcome limited visibility into their back-office operations and a heavy dependence on manual data analysis. These challenges made it difficult to track productivity, consolidate metrics from multiple accounts, and forecast staffing needs efficiently. They partnered with ProHance to implement its workforce management solution to address these issues and gain strategic insights while maintaining stringent security.

ProHance was configured with a multi-organization setup to provide comprehensive, real-time visibility and optimize system usage. The solution helped the company correlate productive time with output, driving significant improvements. The results from ProHance included $18M in annualized savings, a 25% increase in productive time across 22,000+ users, and improvements of 15-30% in key metrics like Average Handle Time.