Case Study: Busuu improves career growth visibility with Progression

How Busuu Used Progression to Change the Entire Company's View of Career Growth

Busuu, the London-based language learning company, needed a better way to manage career growth as it scaled past 100 employees. The People Director, Florence Carter, found that many employees lacked visibility into what progression looked like at Busuu, which was contributing to turnover. Busuu turned to Progression to help define a clearer career framework and support development conversations.

With Progression, Busuu rebuilt its career framework from scratch with input from leadership, managers, and non-managers, creating a simple structure and regular check-ins that managers actually embraced. The impact was strong: engagement around career growth improved, Busuu moved above Peakon’s benchmark in that area for the first time in a long time, and managers even asked to run more check-ins than required. Progression also helped shift the company’s view of performance and development by making the process easy and low-admin.

Busuu