Case Study: Tokio Marine achieves 20% higher productivity and improved system performance with Progress Software Corticon

Tokio Marine - Customer Case Study

Tokio Marine Fire Insurance Company faced a highly manual 401K business support system that relied on Notes, Excel, Access, and paper-based processing to serve more than 600,000 users. To improve customer service, support growth, and strengthen security and customer information management, Tokio Marine turned to Progress Software and its Progress® Corticon® Business Rules Management System.

Progress Software implemented Corticon to automate business rules, control workflow, validate data, and manage pending cases with better performance and scalability. The solution helped Tokio Marine increase staff productivity by 20%, reduce training workloads, and improve throughput, maintenance, security, accuracy, and historical record keeping while making the 400,000-step process easier for business users to manage.

Tokio Marine