Case Study: Tokio Marine improves 401K support efficiency with Progress Corticon

Tokio Marine boosts staff productivity 20% with Progress Corticon

Tokio Marine, an insurance holding company, faced the challenge of automating its highly manual 401K business support system to improve customer service, security, and accommodate future growth. To address this, they turned to Progress Software and its Corticon Business Rules Management System (BRMS).

Progress Software implemented Corticon BRMS to automate decisions and rules within a new image workflow. The solution enabled Tokio Marine to increase staff productivity by 20%, easily manage a process with 400,000 steps, and improve overall system performance, security, and data accuracy.

Tokio Marine