Case Study: Sharkia Potable Water Company boosts IT visibility and cuts MTTR with Progress Software

Sharkia Potable Water Company slashes MTTR from hours to minutes with Progress Software

Sharkia Potable Water Company, a utility serving eight million people in Egypt, faced a significant challenge due to an information gap between its IT departments. This lack of visibility made it difficult to identify the root causes of security incidents and system delays, leading to slow response times. The company turned to Progress Software for a solution.

Progress Software implemented a trio of solutions: Progress WhatsUp Gold for unified network monitoring, Progress MOVEit for secure file transfer, and Progress Flowmon for network detection. The results were transformative, slashing mean time to resolution from hours to minutes. This enabled proactive monitoring, faster response to security events, and allowed the IT team to shift from reactive firefighting to providing strategic, data-driven reports.

Sharkia Potable Water Company