Case Study: Pennsylvania Department of Human Services achieves faster, more agile eligibility processing with Progress Corticon

Pennsylvania Department of Human Services processes 2.6 million records in 43 minutes with Progress Software

The Pennsylvania Department of Human Services (dhs) faced a challenge with inflexible, hard-coded business rules that took developers weeks or months to modify, hindering its ability to adapt to frequent policy changes. Additionally, complex eligibility determinations required extensive manual review by caseworkers, creating backlogs and delays for citizens. To modernize its systems, the department turned to Progress Software and implemented the Progress Corticon Business Rules Management System (BRMS).

Progress Software's Corticon solution automated the department's eligibility determination processes, moving rules out of hard-coded COBOL and .NET into a flexible system. This allowed business analysts to manage rules directly, drastically reducing the time for changes from weeks to hours. The measurable results included processing 2.6 million records in 43 minutes, clearing a huge backlog of manual casework alerts, and significantly reducing overpayments to improve program integrity and cost avoidance.

Pennsylvania Department of Human Services (dhs)