Case Study: a global technology organization improves self-service delivery and ROI with Progress Software's Semaphore and SDL

One Global Technology Organization supports 500 million annual customer visits with Progress Software

A global technology organization faced the challenge of improving customer self-service delivery through its support website. To maximize ROI on its technical communications, it needed to ensure users could quickly locate information in real-time amidst the shift to digital content. The organization turned to vendor Progress Software and its product, Semaphore, along with SDL.

Progress Software implemented a solution using Semaphore to provide a central, real-time view of the taxonomy. This system powered both front and back end operations, ensuring all content was correctly tagged, organized, and served. The results were considerable, with the customer's site successfully orchestrating the experience for 500 million annual visits from 75 countries, delivering content in 14 languages.