Case Study: Oliver Adjustment achieves year-over-year revenue growth with Progress Software's OpenEdge and Bloodhound

Oliver Adjustment - Customer Case Study

Oliver Adjustment, a long-time debt collection agency serving Wisconsin businesses, was struggling with its previous vendor’s lack of personal support and increasingly complex system, which hurt productivity and customer experience. To better manage collections, the company turned to Progress Software’s OpenEdge platform and the Bloodhound debt collection solution.

Progress Software, through its OpenEdge-based Bloodhound software from partner ROYDAN, streamlined Oliver Adjustment’s operations with automation, reporting, imaging, and compliance tools. The results were strong: productivity rose 30% and revenue 6% in the first six months, with year-over-year revenue growth of 6% and more than 24% growth in under five years; collectors also made 60% more calls and talked to 20% more people each week.

Oliver Adjustment

Gloria Gerber

Co-owner