Case Study: NorthWestern Energy streamlines content management and cuts helpdesk requests with Progress Sitefinity

Northwestern Energy cuts helpdesk requests by 80% with Progress Software

NorthWestern Energy faced significant challenges with its outdated, homegrown content management system, which required technical resources for even minor updates, creating inefficiencies and frustration. The utility company turned to Progress Software and implemented its Sitefinity CMS to regain control over its digital properties and meet the demands of a changing industry.

By adopting Progress Sitefinity, NorthWestern Energy empowered its stakeholders to manage content without IT assistance, which dramatically streamlined internal processes. The results were immediate, with helpdesk requests dropping by 80% within a month of launch. Furthermore, the platform's flexibility allowed the team to build an in-house outage mapping system for a fraction of the cost of third-party options, saving the company hundreds of thousands of dollars and demonstrating a tremendous return on investment.

Northwestern Energy