Case Study: NorthWestern Energy reduces helpdesk requests and saves hundreds of thousands with Progress Software Sitefinity CMS

Northwestern Energy Charges into Digital Age with Progress Sitefinity CMS

NorthWestern Energy, a utility services provider, was struggling with a nearly decade-old homegrown website that made even simple content changes slow and dependent on technical resources. The company needed a more flexible digital platform to improve internal efficiency and better serve changing customer needs, and it turned to Progress Software and its Progress Sitefinity CMS.

Progress Software implemented Sitefinity CMS to give stakeholders direct control over content, streamline maintenance, and support future digital growth. The new site launched in six months, helpdesk requests dropped 80% within the first month, and NorthWestern Energy later built an outage mapping system in-house for about $10,000 instead of an estimated $500,000 plus annual vendor costs, saving hundreds of thousands of dollars and boosting IT productivity.

Northwestern Energy

Jacqui Safis

eBusiness Solutions Manager