Case Study: Los Angeles County Metropolitan Transit Authority achieves clearer public access and streamlined content management with Progress Semaphore

Los Angeles County Metropolitan Transit Authority streamlines public access for 10 million Californians with Progress

The Los Angeles County Metropolitan Transit Authority (LACMTA) faced challenges with inconsistent internal terminology and content classification across its departments, complicating legal responses and public access to information like board reports. To address this, LACMTA turned to Progress Software and implemented its Semaphore semantic platform within the Progress Data Platform to unify terminology and streamline content discovery.

Progress implemented a solution featuring Semaphore's ontology modeling and auto-tagging to standardize terms and create relationships between them, also migrating the database to the cloud. This enabled more organized backend searches, easier public discovery of board meeting topics, and simplified maintenance for a small team. As a result, Progress helped LACMTA meet federal transparency mandates, improve response times to legal requests, and provide clearer public access to information without department-specific jargon.

Los Angeles County Metropolitan Transit Authority (lacmta)