Case Study: a leading European law firm achieves trusted, traceable AI legal answers with Progress Agentic RAG

Leading European Law Firm cuts legal research time and handles thousands of questions monthly with Progress Software

A leading European law firm faced the challenge of time-intensive legal research while needing strict compliance with regulations like GDPR, which demanded full AI explainability and traceability. Previous internal builds and vendor solutions failed to deliver the required accuracy and source visibility. They turned to Progress Software and its Progress Agentic RAG solution.

Progress Software implemented its Agentic RAG solution to consolidate knowledge and power tailored AI legal research workflows with built-in governance and traceability. The results transformed operations for approximately 300 professionals, providing draft answers with clear citations that cut manual research time and enabled handling thousands of questions monthly. Additionally, the firm launched a monetized, client-facing AI assistant, creating new revenue streams while maintaining lawyer oversight.