Case Study: eBay achieves millisecond rules processing with Progress Software Corticon

Ebay - Customer Case Study

eBay needed a way to evaluate thousands of complex business rules in milliseconds to support its escrow/payment-withholding process and keep the customer experience on eBay.com responsive. Working with Progress Software and its Progress Corticon rules engine, eBay had to manage variables such as product category, seller reputation, and buyer/seller location across hundreds of decision tables.

Progress Software implemented Corticon’s rules engine to rapidly process each transaction with accuracy, integrity, and scalability. The solution now handles an average of 140 million business rules decisions per day, helping eBay deliver fast, reliable decisions and improving the user experience; eBay is also expanding use of Progress Software’s technology to other parts of the business.

eBay