Case Study: Dr. Shterev Hospital reduces contact center workload and boosts bookings with Progress NativeChat

Dr. Shterev Hospital reduces contact center workload by 49% with Progress Software

Dr. Shterev Hospital, a private medical facility specializing in reproductive medicine in Bulgaria, faced an overwhelmed contact center handling over 500 daily calls, with about 60% related to appointment scheduling. To address this, they turned to Progress Software and implemented an intelligent chatbot using the Progress NativeChat platform.

The solution used Progress NativeChat's AI-powered Cognitive Flow technology to automate appointment booking and inquiries. This implementation by Progress Software reduced the contact center's workload by 49%, increased appointment bookings by 30%, and established the hospital as a digital pioneer, garnering significant media attention.

Dr. Shterev Hospital