Case Study: DMSi Software achieves faster, lower-cost CRM development with Progress Rollbase

Dmsi Abandons Salesforce to Build a New CRM Application with Progress Rollbase in Just Three Months

DMSi Software, a provider of business and accounting software for the lumber and building materials industry, needed a more flexible, easier-to-use CRM than Salesforce, which was expensive and hard to customize for its sales, billing, customer service, and development teams. The company also wanted a solution that would integrate smoothly with its existing Progress OpenEdge-based Agility ERP system.

Progress Software helped DMSi Software replace Salesforce with a new CRM built on Progress Rollbase. The application was developed in under three months, cost 35%–50% less than Salesforce, and gave business users the ability to build and customize workflows without heavy IT support. Progress Software also enabled tighter ERP-CRM integration, improved visibility into customer data, and faster delivery of customer-facing solutions.

DMSi Software

Brent Heavican

Director of Architecture and Innovation