Case Study: Cleco improves customer satisfaction and website performance with Progress Sitefinity

Cleco improves J.D. Power communications ranking by 64 places with Progress Sitefinity

Cleco, an electric power company in Louisiana, faced challenges with an outdated, third-party-managed CMS. This made content creation difficult and resulted in a website that was not mobile-friendly or ADA compliant, providing a poor experience for both customers and employees. To address this, Cleco partnered with Progress Software and implemented its Progress Sitefinity CMS.

Progress Software implemented a tailored solution with Sitefinity, providing modern tools for easier content management and an improved digital experience. This resulted in a significant rise in Cleco's customer satisfaction rankings, including a 59% improvement in communications and a 72% overall increase in its J.D. Power ranking, moving from 99th to 27th out of 141 utility companies.

Cleco