Case Study: Cigna improves claim intake accuracy, agility, and scalability with Progress Corticon

Cigna scales claim intake 2.5x with Progress Software

Cigna, a global health service company, needed to reduce complexity and improve the quality of its process for routing HIPAA-compliant health insurance claims. To meet this challenge, they worked with Progress Software and implemented the Progress Corticon business rules management system (BRMS).

Progress implemented Corticon to automate the business decision process within Cigna's new claim intake system. This solution increased the accuracy and timeliness of claim routing, reduced maintenance and support needs, and provided the agility to respond to business and regulatory change. The system also gained the flexibility to scale by 2.5 times its current daily volume.

Cigna