Case Study: Cigna improves claims intake accuracy, agility, and scalability with Progress Software Corticon

Cigna Improves the Performance, Agility and Scalability of Claim Intake Process with Progress

Cigna, a global health service company, needed to reduce complexity and improve the quality of its health insurance claim routing process in compliance with HIPAA 837. The company wanted a way to handle claims more accurately and quickly while keeping up with changing regulatory requirements, using Progress Software’s Progress Corticon business rules management system.

Progress Software implemented a revised claim intake system with Progress Corticon to automate business decision support and separate rules from application code. As a result, Cigna improved the accuracy and timeliness of claim routing, reduced maintenance and support effort, and became more agile in responding to business and regulatory changes.

Cigna

Allison Greco

Application Development, Senior Director