Case Study: Taiwan Car Rental & Travel Group achieves 50% faster troubleshooting and halves maintenance costs with Progress (WhatsUp Gold)

WhatsUp Gold Helps Taiwan’s e-go Build an Operations Control Center to Deliver Premium Quality Services

Taiwan Car Rental & Travel Group, Taiwan’s largest travel and transportation company (NT$950M revenue), faced a rapidly growing, heterogeneous IT environment after integrating ERP, adding smart dispatch and mobility systems, and expanding services. The mix of legacy and new hardware, numerous applications and virtualized infrastructure made troubleshooting slow and unpredictable — putting time-sensitive operations like vehicle dispatch and customer orders at risk.

The company deployed Ipswitch WhatsUp Gold (standard) with the APM module, connecting servers, network devices and virtual systems to a single dashboard within weeks. The unified platform cut daily maintenance and troubleshooting time by about 50% (response/processing time down 50–60%), improved stability and SLA reporting, and reduced labor costs so IT staff can focus on higher‑value work.

Taiwan Car Rental & Travel Group

Merlin Kao

Assistant Manager of Application Architecture