Case Study: BSS Group PLC achieves proactive 24/7 network availability to safeguard UK charities' fundraising with Progress WhatsUp Gold

WhatsUp Gold Helps Fundraising Efforts of UK Charities

bss is a UK registered charity that provides outsourced multimedia contact centre, fulfilment and mailing services to organisations such as Macmillan and Mind, employing over 800 staff across multiple sites. Because its business relies on 24/7 voice and data availability to support clients’ fundraising and sensitive enquiries, bss needed a proactive way to spot and fix network problems before they impacted service.

bss chose Ipswitch WhatsUp Gold v11 Premium for real‑time monitoring and automatic network mapping (which discovered its network in two hours), customizable reports and on‑screen dashboards. The solution delivers instant alerts, detailed reports for escalation to carriers, centralized asset data and trend analysis—helping bss minimize downtime, accelerate repairs and protect its clients’ fundraising activities.

BSS Group PLC

Paul Davidson

Third Line Support Engineer