Case Study: üstra achieves centralized, scalable monitoring and improved operational efficiency with Progress (WhatsUp Gold)

üstra Monitors Technical Devices at Bus and Light Rail Stations with WhatsUp Gold

üstra Hannoversche Verkehrsbetriebe AG, Hanover’s leading public transport operator (about 154 million passengers yearly, ~1,900 employees), needed to centrally monitor a wide, fiber‑connected infrastructure—destination signs, ticket machines, emergency call stations, video surveillance and traffic systems—after migrating to a heterogeneous network of switches and devices. The challenge was an open, scalable monitoring solution that could read device and database values across both modern and legacy systems and support 24/7 operations across multiple organizations.

üstra deployed Ipswitch WhatsUp Gold to monitor switches, servers, SQL‑integrated devices and 325 upgraded ticket machines (each with ~25 monitor points), and now monitors roughly 2,200 devices with 5,000+ active monitors. The system provides daily reports and real‑time email/SMS alerts, enabling more efficient staffing and maintenance scheduling, faster incident response, better use of consumables, fewer false excuses for fare evasion, and a redundant backup monitoring instance for high availability.

üstra

Ralf Krupp

Network Management Team