Case Study: Texas State Guard achieves 25% improved availability and a 24x7 emergency‑ready network with Progress (WhatsUp Gold)

Prepared for Any Emergency with WhatsUp Gold Network Monitoring

The Texas State Guard, a branch of the Texas Military Forces that supports state and local authorities during emergencies, relies on a statewide network connecting 11 remote units. When new Information Officer Mark Bell discovered there was no automated monitoring—learning of outages only after user complaints—he determined the Guard needed 24x7 network visibility to ensure communications during deployments and emergencies.

Bell implemented WhatsUp Gold within three weeks; its web and mobile interface provides real-time alerts and remote diagnostics so IT staff can proactively resolve issues (for example, low disk space) before users are impacted. The Guard reports roughly a 25% improvement in system availability, continuous monitoring, and greater confidence that the network can support emergency response.

Texas State Guard

Mark Bell

J6 Information NCO