Case Study: Optim Healthcare achieves proactive, organization‑wide IT monitoring and reduced downtime with Progress (WhatsUp Gold)

Optim Healthcare Monitors the Health of Its Entire IT Service

Optim Healthcare, a Savannah, Georgia health system of three hospitals and multiple orthopedic practices, needed reliable, 24/7 IT service visibility to protect patient access, loyalty and clinical quality. Its seven‑person IT team supports 1,400 users and must keep websites and electronic health records (EHR) systems available—failures force clinicians back to error‑prone paper records—so the organization needed a unified, proactive monitoring solution to detect and resolve performance problems before they impact care.

Senior Systems Administrator Matt Cline deployed Ipswitch WhatsUp Gold and Application Performance Monitor in a phased rollout, using and customizing prebuilt profiles for Active Directory, SQL, PACS and multiple EHRs. The intuitive dashboard was up in under an hour, immediately revealed IIS and SQL performance issues that were fixed, and now delivers granular, proactive alerts and root‑cause drilldowns. The result: reduced risk of downtime, faster troubleshooting, preserved patient access and care quality, and plans to extend monitoring to McKesson practice management.

Optim Healthcare

Matt Cline

Senior Systems Administrator