Case Study: Hamleys achieves proactive network monitoring and faster problem resolution with Progress

Network Management Brought Into Play at Hamleys

Hamleys, the 250‑year‑old global toy retailer best known for its 54,000 sq ft London flagship, faced a visibility and performance challenge when its existing network monitoring tool, Ipswitch WhatsUp Gold, had been purchased but wasn’t being used. With a small IT team and frequent, hard‑to‑diagnose user drop‑offs, IT Infrastructure & Support Manager Sunny Sandhu needed a simple, proactive way to monitor the entire estate and pinpoint failures quickly.

Putting WhatsUp Gold into active use gave Hamleys a single, easy‑to‑use dashboard (displayed on their monitor wall) to monitor a dozen-plus UK sites, set policies and alerts, and run trend analysis on historical metrics. The result was faster resolution of intermittent performance issues, more proactive management by a small, generalist team, and improved service quality for business users.

Hamleys

Sunny Sandhu

IT Infrastructure & Support Manager